Frequently Asked Questions
Find quick answers to common questions about our courses and platform
Getting started
8 FAQsWe offer several ways to find the perfect course:
- Use our Course Finder tool that matches your goals and skill level
- Check course prerequisites and "Who this course is for" sections
- Watch free preview lessons
- Read student reviews and ratings
Our support team can also make personalized recommendations if you contact us.
Most courses only require:
- A computer or tablet with internet access
- Updated web browser (Chrome, Firefox, or Safari recommended)
Some technical courses may require specific software, which will be clearly listed in the course requirements. Many courses provide free alternatives or trial versions.
Yes! Most courses offer:
- Free preview videos (typically 5-10% of course content)
- A 30-day money-back guarantee after purchase
- Free introductory courses in many subjects
Look for the "Preview" buttons on course pages to sample content.
Account & access
6 FAQsTo reset your password:
- Go to the login page
- Click "Forgot password?"
- Enter the email address associated with your account
- Check your email for a password reset link (check spam folder if you don't see it)
- Follow the instructions to create a new password
If you're still having trouble, contact our support team.
For security and licensing reasons, account sharing is not permitted. Our terms require that:
- Each learner must have their own account
- Course access is limited to the purchasing account
We offer team plans for organizations needing multiple seats. Learn about team plans.
Payments & pricing
7 FAQsWe accept all major payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
- Bank Transfers (for annual plans)
- Cryptocurrency (selected courses)
All transactions are secured with SSL encryption.
Yes, we offer several ways to make learning more affordable:
- Student Discount: 30% off with valid student ID
- Bundle Discounts: Save when purchasing multiple courses together
- Scholarships: Need-based aid for select programs
- Seasonal Sales: Major discounts during holiday periods
Visit our financial aid page for details and applications.
Courses & content
9 FAQsOur content update policy ensures relevance:
- Tech courses: Updated every 3-6 months or as needed for major changes
- Other subjects: Annual reviews with updates as needed
- Urgent updates: Immediate changes for critical errors or security issues
You'll always have access to the latest version of any course you purchase. Check the "Last Updated" date on course pages.
Download availability depends on the course:
- Most courses: Downloadable resources (PDFs, code files) but streaming-only videos
- Selected courses: Video downloads available (marked with download icon)
- Mobile app: Offline viewing for selected content
We're working to expand download options while protecting instructor content.